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Shipping & Returns Policy PDF Print E-mail

Shipping Policy

Shipping Charges: All shipping charges are inlcuded in the selling price of items for sale on this website, unless otherwise stated. Buyers are responsible for all shipping charges.

Shipping restrictions: We do not ship goods to the following countries: Afghanistan, Armenia, Azerbaijan Republic, China, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, Iraq, Jordan, Lebanon

Shipping Location: Hong Kong

Ship Date: Purchases are shipped from our warehouse in Hong Kong within 3 working days upon receipt of payment.

Import Duties: Any import duties applicable are the sole responsilblity of the buyer.

Shipping lead time: Orders are normally recieved within 3-7days of postage for most countries, but as a guideline:

North America 5-10 working days
South America 20-30 working days
EU Countries 5-15 working days
Australia/New Zealand 5-15 working days
Other countries 20-30 working days

Returns Policy

At Sun-Pec we intend to satisfy our customers and will gladly issue refund the purchase if:

  • The order is not recieved:
  1. The buyer must notify Sun-Pec within 30 days of order placement. Please include your order number and details.
  2. We will refund the full purchase price.
  • The damaged or incorrect items are received:
  1. The buyer must notify Sun-Pec within 7 days of order receipt. Please include your order number and details.
  2. The buyer must return the damaged or incorrect items (in original item packaging) and we will refund the full purchase price OR re-ship the order.
  3. The buyer is responsible for shipping charges incurred in returning the goods.
 

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